SHIPPING & RETURNS

SHIPPING POLICY

Processing & Delivery Times

All orders are processed and shipped within 2 business days.
Standard delivery within South Africa typically takes 3–5 working days.

Once your order is on its way, you’ll receive an email with tracking information so you can follow its journey to your doorstep.

International Shipping

We offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Sustainable Packaging

We take pride in using sustainable, minimal packaging to reduce waste and lower our environmental impact. It’s part of our commitment to mindful, responsible beauty.

Important Updates

Holiday periods and high-volume times may occasionally lead to slight delays in delivery. We’ll always do our best to keep you informed and updated along the way.

If you have any questions about your order or our shipping process, please don’t hesitate to get in touch.

RETURN & REFUNDS POLICY

We want you to feel confident in your skin — and your experience with us. If your face oil doesn’t feel like the right fit, we’re here to help.

Returns & Exchanges

Due to the delicate nature of our handcrafted products, we accept returns on unopened and unused items in their original packaging, within 14 days of delivery.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with a photo and brief description. We’ll do our best to make it right — with care and ease.

How to Return

To initiate a return, email us at [your email address] with your order number and reason for return. You’ll hear back from us within 2 business days with next steps.

Refunds

Once we receive and inspect your returned item, we’ll notify you and issue a refund to your original payment method. Please allow 5–10 business days for the refund to reflect.

A Few Notes:

Return shipping is the responsibility of the customer unless the product was damaged or incorrect.
We cannot accept returns on opened or used products unless there is a proven quality issue.
As a small-batch, handcrafted brand, we thank you for understanding and supporting mindful skincare.

If you have any questions, we’re always happy to help.